At Your Service: A Hands-On Guide to the Professional Dining Room
Product Type: Book
Product Price: $29.95
Manufacturer: Wiley
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Description
"The nation's most influential training school for professional cooks."
–Time magazine
The essential guide to the exemplary service and hospitality that build customer loyalty...and restaurant reputations
In today's competitive restaurant environment, culinary excellence is not enough. Dining establishments must offer the kind of service that sets them apart. From the renowned Culinary Institute of America, At Your Service is the comprehensive, contemporary guide to help professionals learn the ins and outs of running a successful front-of-the-house operation: taking reservations and greeting guests, basic service, table-side service, beverage service, and money handling.
The book includes:
- Guidelines to enhance service in a variety of settings, from formal French establishments to casual American restaurants
- Sidebars and real-life anecdotes from industry professionals to reinforce the principles of good service
- Effective ways to address staffing challenges Ideas to enhance the relationship between the front and back of the house
- Sixty-four photographs of dining room service and techniques
Reviews
Rating: 2 / 5
Date: 2010-02-23
Summary: "Good for those born the morning they are scheduled to work in a restaurant."
Wow. I have worked in the service industry since age 13, and 99% of the information this book contains is pure common sense. I was recently hired at the finest of fine dining restaurants and wanted a resource for very high-end technical service procedures. This was a poor choice. I did find the chapter on tableside service slightly enlightening, but only slightly, it too was overly dumbed-down. The random use of a highlighter by a previous owner added a bit of amusement to my reading experience. If you have any experience in a dining room whatsoever, an average amount of common sense and a functioning brain then this book is not for you. If, however, you are painfully incompetent and have no critical thinking skills, this book might be helpful to you. People who need this as a resource genuinely have no place in the dining room.
Rating: 5 / 5
Date: 2010-02-11
Summary: "helpful"
this book is a great review or clarification for anyone who has to run any restaurant, it offers suggestions to rookies and pros.
Rating: 5 / 5
Date: 2007-10-03
Summary: "At Your Service, A Hands-on Guide to the Proffessonal Dining Rom"
I only bought this book for my Restaurant Management class homework. I was suprised to find out that there was no question and answers at the end of each chapters, like most of my text books for class. Overall the book was very informative. I especially liked that it did have a lot of photos. Some of my books are all text reading, borrrring.At Your Service: A Hands-On Guide to the Professional Dining Room
Rating: 5 / 5
Date: 2007-02-24
Summary: "Best book there is on the subject."
This book is the best book on the subject from the authority. A must have.
Rating: 3 / 5
Date: 2007-01-13
Summary: "A nice browser"
Listen it is actually a good manual to pick up before you open a restaurant for the third or fourth time.
